Before a Review - Cancelling a Booked Review

Mark Murphy Updated by Mark Murphy

Description

This workflow allows Assessors to cancel a booked progress review.

Required module

ePortfolio

Education - Microsoft Teams (Optional - Administrators will have needed to configure the tenant)

Type of user

  • Assessors

Features

  • In the event a booked Progress Review is no longer planned to go ahead, the Assessor can cancel the review to keep a record of the cancellation for future audits, and inform invitees of the cancellation. Only Progress Reviews with the status 'Upcoming' can be cancelled.
  • To cancel a Progress Review, the Assessor will open the applicable Review Record. Within the 'Session Details' section, there will be the option to 'Cancel review'.
  • The Assessor will need to provide a reason why the review is been cancelled before confirming the cancellation. There is the option to keep the review if required at this stage.
  • Once the Assessor confirms the cancellation, three changes will be triggered:
    1) The status of the Progress Review updates to 'Cancelled' and the cancellation reason is displayed as read-only text in the 'Session Details' section of the Review Record.

2) The calendar within Apprenticeship Management updates so the Progress Review event now has a 'Cancelled' chip. Each user with the event in their Apprenticeship Management calendar can choose to hide it from view if they so choose.

3) An email notification is sent to all invitees against the Progress Review. The notification will outline which Progress Review has been cancelled and also include the Assessor's cancellation reason in the message. Events in calendar apps, such as Outlook, can then be removed.

This image shows an Assessor cancelling a Progress Review. They have provided the reason 'Aaron is on annual leave on October 7th. Another review will be booked for October 12th at 9am.' The Assessor has the options to either keep the review or confirm the cancellation.

How did we do?

Before a Review - Viewing Booked Reviews

Before a Review - Checking Progress Since the Last Review

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